If you`re a Virgin Media customer, you may have signed up for a rolling contract without even realizing it. These contracts automatically renew every month, which can make it difficult if you need to cancel your subscription. However, it is still possible to cancel your Virgin Media rolling contract, and this article will guide you through the process.
1. Check Your Contract
The first thing you need to do is check the terms of your contract to ensure you are within your rights to cancel. You can view your Virgin Media contract by logging into your online account or by contacting customer support. Most Virgin Media rolling contracts require a 30-day notice period, so make sure you give yourself enough time before your next payment is due.
2. Contact Customer Support
The next step is to contact customer support to inform them of your decision to cancel. You can do this by phone or live chat, and you will need to provide your account information, including your account number and password. Be prepared to explain why you want to cancel, whether it`s because you found a better deal elsewhere or simply because you no longer require the service.
3. Return Equipment
If you have any Virgin Media equipment, such as a modem or cable box, you will need to return it. Virgin Media will provide you with instructions on how to do this, including packaging and postage. Make sure you return the equipment within the specified timeframe to avoid any additional charges.
4. Confirm Cancellation
After you have informed Virgin Media of your decision to cancel and returned any equipment, you should receive confirmation of your cancellation. This confirmation should include the date your subscription will end, the amount of any final bill, and any outstanding charges.
5. Final Payment
Make sure you pay any outstanding charges, including your final bill, before cancelling any direct debit or recurring payments. If you fail to do this, you may still owe money to Virgin Media, and it could negatively impact your credit score.
In conclusion, cancelling your Virgin Media rolling contract may seem daunting, but it is a straightforward process if you follow the steps outlined in this article. Remember to check your contract, contact customer support, return any equipment, confirm cancellation, and make your final payment. By doing so, you can cancel your Virgin Media contract with ease and move on to a better deal or service.